Here to help you
About Us
Premium Care Solutions (PCS) was founded in 2015 by brother and sister Amrit Dehal and Jin Garcha, with a shared commitment to delivering high-quality, person-centred care for children and adults with complex needs. We support people with brain injury, spinal cord injury and other complex health needs, with care that is personal, responsive and tailored to the individual.
Our teams support clients with ventilator dependency, tracheostomy needs, neuromuscular conditions, brain injuries, spinal cord injuries and many other complex needs, helping each person live safely and confidently at home and in the community.
As a CQC-registered provider, we work with clients, families, local authorities, Integrated Care Boards (ICBs), solicitors and case managers to plan, coordinate and deliver safe, tailored care packages for adults, children and young people.
We are not a staffing bank. We recruit, train and directly employ our own support workers, building a dedicated rota around each client to maximise continuity and provide familiar, trusted faces.
Person-Centred, Always
Mission & Values
Our mission is: “Empowering lives through compassionate, person-centred care delivered with dignity, respect and excellence.”
What this means in practice:
- Person-centred care: Every package is shaped around the client’s needs, family, routine and lifestyle.
- Dignity and respect: PCS treats every client as an equal partner in their own care, not a passive recipient of it. Clients are involved in meeting and getting to know the support workers who will form their team.
- Excellence: Support workers receive face-to-face training from PCS clinicians, tailored to the client’s clinical needs, including areas such as suctioning and ventilator care.
- Empowerment and independence: Our goal is to help clients live as fully as possible, whether that means returning to work or education, travelling, or staying at home with family.
- Family values: Founded by a brother and sister, PCS remains family-led and family-run. Clients and staff are treated as part of that family, with care, loyalty and honesty.
- Partnership: PCS works openly and closely with families, commissioners, associations, solicitors and case managers. PCS is a Trusted Partner of the Spinal Injuries Association (SIA).
Leadership
The PCS Team
Amrit Dehal LL.B (Hons)
Managing Director
Amrit is a qualified solicitor with over 20 years' post-qualification experience. He oversees PCS's operational matters and care teams and leads on the provision of case management services to our clients.
Jin Garcha
Clinical Director
Jin is a registered nurse with 30 years' experience spanning intensive care and specialist complex care. She has extensive experience assessing clients with complex and catastrophic injuries and building the right care package around their individual needs. She is also an experienced case manager.
Hayley Clancy-Ugwu
Registered Manager (CQC and RQIA)
Providing overall leadership and governance across the service, ensuring the highest standards of quality, safety, and person-centred care. With a career dedicated to supporting and advocating for individuals with complex needs and long-term conditions, they are committed to delivering compassionate, high-quality care that promotes dignity, independence, and positive outcomes.
Jennie Rumble
Head of Adult Services
With extensive experience in the care sector, our Head of Adult Services provides strategic and operational leadership across our adult care services. Leading our team of Care Managers and Clinical Care Managers, they champion high-quality, person-centred care, advocate for our clients, and support the successful implementation of new care packages to ensure the very best outcomes.
Victoria Green
Quality & Compliance Lead
Our Quality & Compliance Lead oversees quality assurance and regulatory compliance across our services, making sure the care we deliver is safe, effective and meets the standards our regulators expect. Through audits, governance and continuous improvement, they help our teams maintain the highest standards of person-centred care.
Claire Stickley
Head of Paediatric and Young People Services
Claire is PCS's paediatric clinician, leading our children and young people's service with a dedicated team of paediatric nurses and care management colleagues. She has 20+ years' experience – most spent in NHS high-dependency wards as a deputy sister looking after very complex children, with the last 10 years in community care.
Tom Claxton
Director of Business Development
Tom brings extensive experience across the pharmaceutical, healthcare and complex care sectors, leading PCS's business development strategy and relationship management. His commitment to excellent care is personal, having himself been a carer for his mum, who lives with a spinal condition.
Debbie Fry
Relationship Manager
Debbie brings significant experience in health and social care, with a strong focus on developing meaningful partnerships that help PCS continue to grow while keeping people with complex needs at the heart of everything it does.
Laura Platts
Relationship Manager
Laura brings established relationships across the healthcare sector to her role as Relationship Manager, working closely with case managers, commissioners and healthcare professionals to support clients across the UK.
HR Manager
Our HR Manager leads our people and recruitment functions, ensuring we attract, support, and retain exceptional care professionals. They oversee HR operations, recruitment, and office management, helping to create a positive working environment that enables our teams to deliver outstanding care.
Administration & Recruitment Assistant
Our Administration & Recruitment Assistants provide essential operational support in ensuring smooth service delivery by coordinating administrative processes and supporting recruitment activities across the organisation.
Our hand-picked team of experts
Clinical and Care Team
Head of Business Development
Our Head of Business Development helps drive the growth of our services by developing new care opportunities, strengthening professional partnerships, and supporting service delivery for new care packages.
Training Team
Supports mandatory and specialist training tailored to each client and manages training, promoting our passion for keeping our workforce as the most skilled to deliver the best standards of care across England, Wales and Northern Ireland.
RN Clinical Care Managers
Our Clinical Care Managers oversee and coordinate personalised care for clients with complex needs, ensuring care is safe, effective, and tailored to each individual. They work closely with clients, families, healthcare professionals, and care teams to maintain the highest standards of care and support positive outcomes.
Regional Manager
Oversees the operational delivery of services across the region, ensuring high standards of person-centred care, quality, and compliance are consistently maintained. Working closely with Care Managers and the Business Development team, they support service growth while promoting best practice and effective, safe care delivery.
Care Manager
Our Care Managers are the central point of contact for clients and care teams, overseeing the day-to-day operation of care packages and ensuring support is delivered efficiently, consistently, and in line with individual preferences.
Your questions, answered
Frequently Asked Questions
What is complex care?
Complex care refers to specialist support for people with significant, ongoing health needs, such as ventilator dependency, spinal cord injury, tracheostomy care or acquired brain injury, which go beyond what a standard care agency can safely provide.
Who can PCS support?
We support adults, children and young people with complex needs, whether that's following an injury, an illness or a lifelong condition.
How is my care funded?
Care may be funded through NHS Continuing Healthcare for adults, Children and Young People’s Continuing Care, local authority funding, a Direct Payment or Personal Health Budget, or a compensation settlement. See our Arranging Care section for more detail.
Will I have the same team every time?
We build a dedicated team and rota around each client to maximise continuity and ensure familiar, appropriately trained staff provide their care. We also plan for sickness, annual leave and other unavoidable changes so that safe cover can be maintained.
How are your support workers trained?
Our support workers receive face-to-face, hands-on training from our in-house clinicians, tailored to each client's specific needs, before they begin working with that client. Ongoing competency and refresher training are built into the package.
Do you work with solicitors and case managers?
Yes. We regularly work alongside personal injury solicitors, case managers and insurers to coordinate compensation-funded care packages and provide information and reports required to support a client’s case.
Where in the UK do you operate?
We recruit and train locally around each client and can establish care packages across the UK, subject to assessment, local recruitment and the requirements of the individual package.
How do I get started?
Get in touch with our team for a confidential, no-obligation conversation about your needs. We'll talk you through the available funding routes and what a care package could look like for you.
Talk to us about your care
Speak to our team about complex care – for yourself, a family member, or a client you’re working with.
Get in touch