Testimonials

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I am a 23 year old girl with a spinal cord injury. I have been paralysed from my chest down. My case manager highly recommended PCS and put me in touch with Jin Garcha. With Jin, we discussed hospital discharge and everything that would need to be in place before I could go home. PCS took all the stress away from me by sorting out my care package which is tailored to me with staff that are local to where I live. I want to thank PCS, and Jin, for not just treating me as a client but as a part of a family. In the 2 years I have been with PCS, they have made it possible for me to have as much of an independent life as I can.

— PCS Client

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I'm 33 and have a T4 spinal injury. I have had care from a couple of different companies before we finally settled on PCS. The background of knowledge that the PCS support workers have, compared to other companies, was one of the main reasons why we chose PCS. They undertake regular updates in competencies and recognise all sorts of signs and symptoms if the client is ever to feel unwell. They aren't just there for physical support, they are also there for emotional support as well. As a family, we were always reluctant to have carers at home, but with the staff PCS provided, all our fears were alleviated. PCS will always consider your circumstances and will help in any way that they can.

— PCS Client

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In January 2017 my Dad suffered a C4 complete spinal injury. Here in Northern Ireland, there is a lack of specialist spinal injury care providers. Luckily for us, we came across PCS. Nothing to PCS was an issue. No barriers in terms of distance or communication were shown. They travelled to our family home to introduce themselves. PCS allowed us from the beginning to be involved in the recruiting of staff. PCS staff brought training equipment from England to our home to provide not only in-house training but also, since the COVID-19 pandemic, training has continued remotely via Zoom with no issues. Our care package is managed by a lead nurse and there are no barriers to our package being managed safely and effectively.

— PCS Client

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Claire and the team have been supportive from day one, with keeping me updated with information, including day to day activities. I am very grateful for the care and support my son receives.

— Nick, CP Dad

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I have worked alongside Claire and her team at PCS for a number of years. As a case manager I have instructed PCS to provide care and support services. PCS have provided high quality care for 2 of my very complex cases. Claire is always very approachable, knowledgeable, and has been key to building robust support teams for both my clients. She is responsive when things go wrong and resolves issues swiftly. This has resulted in the PCS support teams being very stable with an extremely low staff turnover, which given the complexity of the clients supported, is testament to what a fantastic job Claire and her team do. I would have no hesitation in recommending Claire and the PCS team.

— Jackie Chappel, Case Manager

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KP has been under the care of PCS since 2015. At the onset of PCS taking responsibility for KP's care they managed a difficult transition of care teams and recruited an entirely new team. Due to PCS's excellent management the team has remained more or less constant for the past 8 years. The support and advice provided by PCS on all matters has always been measured, supporting both KP and her family. We are in the fortunate position that our interaction with PCS now is rare simply because the Team in place are highly trained, reliable and effectively managed.

— MP, Husband